Policy Statements

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• Terms of Sale

  Domestic (Including Canada)
  Minimum order $150 – F.O.B. Wilmington, MA USA – All prices are in U.S. dollars and are subject to change without notice.
  
  Export
  Letter of Credit or Prepayment – Minimum order $200 – F.O.B. Wilmington, MA USA – All prices are in U.S. dollars and are subject to change without notice.

• Warranty Policy for all orders received prior to July 1, 2012

  WARRANTIES

  Seller warrants each Product manufactured and sold by it to be free of defects in materials and workmanship for such period of time and under such conditions as are specified by Seller on the face of its Quotation or otherwise reduced to writing and expressly approved by Seller. The Warranty period so specified by Seller shall commence on the date of shipment from Seller to the original purchaser. If no period of time is stated, then Seller’s Warranty for products is intended to be 12 months from the date of shipment. Repair, or at Seller’s option, replacement of defective parts, shall be the sole and exclusive remedy under Warranty. All warranty replacement or repair of parts shall be limited to Product malfunctions which, in the sole opinion of Seller, are due or traceable to defects in original materials or workmanship. During the warranty period, transportation costs to ship the Product to the factory shall be borne by the Buyer, while transportation costs to return the repaired Product to the Buyer shall be borne by the Seller. The Seller shall not be responsible for payment of any taxes, duties, or other fees in conjunction with the shipment of the Product.
  
  All obligations of Seller under warranty shall cease in the event of abuse, accident, alteration, misuse or neglect of the Product. In-warranty repaired or replaced parts are warranted only for the remaining unexpired portion of the original warranty period applicable to the repaired or replaced parts. After expiration of the applicable warranty period, Buyer shall be charged at the then current prices for parts, labor and transportation.
  
  REASONABLE CARE MUST BE USED TO AVOID HAZARDS. SELLER EXPRESSLY DISCLAIMS RESPONSIBILITY FOR LOSS OR DAMAGE CAUSED BY USE OF ITS PRODUCTS OTHER THAN IN ACCORDANCE WITH PROPER OPERATING PROCEDURES.
  
  THE FOREGOING WARRANTIES ARE EXPRESSLY IN LIEU OF AND EXCLUDE ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR PARTICULAR PURPOSE, USE OR APPLICATION, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF SELLER, UNLESS SUCH OTHER WARRANTIES, OBLIGATIONS OR LIABILITIES ARE EXPRESSLY AGREED TO IN WRITING BY SELLER. Statements made by any person, including representatives of Seller, which are inconsistent or in conflict with the terms of these warranties shall not be binding upon Seller unless reduced to writing by an authorized official of the Seller.

• Warranty Policy for all orders received after June 30, 2012

  Limited Warranty Statement

  What products are covered?
  The Janis Research Co. LLC (Janis) limited warranty covers defects in material or workmanship in new products manufactured by Janis (the “Product” or “Products”). It applies to all Products for which a purchase order has been received by Janis on or after July 1, 2012; Products purchased prior to July 1, 2012 are covered by the warranty policy in effect on the date the purchase order was received. The warranty applies only to those Products sold directly by Janis, or through an authorized Janis representative, distributor or original equipment manufacturer (OEM). The warranty extends only to the original Purchaser, and is not transferable or assignable.

  What is the warranty period?
  The Janis limited warranty is three years (36 months) from: 

  • The date of shipment from Janis if no system installation is purchased
    -OR-
  • The completion of installation and operational verification at the Purchaser facility, if installation has been purchased from Janis or Janis authorized representative, distributor, or OEM. If installation scheduling is delayed by the Purchaser for more than 30 days, the warranty will begin on the 31st day after receipt of the equipment at the Purchaser’s facility.

  Repairs that have been paid for by the Purchaser (for example after the original limited warranty has expired) will be covered by the Janis warranty for one year (12 months) from the date of shipment of the repaired Product from Janis. The one year warranty applies only to the part(s) for which repair was purchased, not to any other part of the repaired Product.

  Any other warranty duration or condition must be specified by Janis in writing in a quotation or expressly approved by Janis in writing.

  What products are not covered? 

  • Non-Janis branded products integrated or delivered with the Product, including but not limited to cryogenic refrigerators, superconducting magnets, electromagnets, magnet power supplies, vacuum pumps, and electronic instruments. These and all other non-Janis branded products will be covered by the factory warranty of their respective manufacturers or for one year, whichever is longer.
    • The Janis labor cost to remove and re-install any failed non-Janis branded product will be paid by Janis only during the first year (12 months) of the warranty period.
    • The one year period begins when the Janis limited warranty begins (according to the “What is the warranty period” section above.) 
  •  Window materials other than quartz, sapphire, and wrapped mylar (“Other Material”).
    • If a window of Other Material should fail (crack or break) within the warranty period, the Purchaser will be responsible for all costs (materials, labor, and freight charges) to repair the Product.
    • If a window of Other Material develops a leak within the warranty period but does not crack or break, Janis will perform the labor to replace the window at no cost to the Purchaser (in accordance with other standard warranty terms). However, the Purchaser will bear the cost of the replacement window material.

  Other warranty exclusions
  Excluded from this warranty are any Products that fail due to accidental damage, abuse, neglect, mechanical shock, electrostatic discharge, wear and tear, heat or humidity, unapproved component modifications, incorrect assembly or installation (unless installation service was provided by Janis or Janis authorized personnel), misuse or other operation contrary to the instructions in the user manual, operation exceeding rated specifications, natural disasters such as flood, fire, wind, or earthquake. This warranty does not cover consequential damages, incidental damages, and costs related to removal and installation at the Purchaser facility.

  How do you make a warranty claim?
  The Purchaser must contact Janis or the authorized Janis representative, distributor, or original equipment manufacturer (OEM) within the warranty period. The Purchaser should include name, address, phone number, email address, and product serial number, along with a description of the problem. Products are not to be returned to Janis without receiving prior authorization and a Return Merchandise Authorization (RMA). Once the RMA has been received, the Product must be properly packaged in its original packaging (or packaging that provides the Product with protection equivalent to the original packaging). The Product should be shipped freight prepaid to Janis, with the RMA clearly marked on the outside of the packaging.

  What will Janis do?
  Upon receipt of the Product, Janis will evaluate the Product to determine whether the failure is due to a factory defect in materials or workmanship. If found defective, Janis will either repair or replace the Product (at its sole discretion) without charge for materials, labor, or return freight charges to the Purchaser. Replacement for the Product may include either new parts or equivalent in performance to new parts. Replacement or repaired parts, or replacement Product, will be warranted for the unexpired portion of the original warranty or for 90 days (whichever is greater).

  In the case of a returned Product in which no fault is found, the Purchaser will be responsible for all costs associated with the evaluation and testing of the Product, as well as the return packaging and freight charges.

  Miscellaneous
  The foregoing warranties are expressly in lieu of and exclude all other expressed or implied warranties, including but not limited to warranties of merchantability and of fitness for particular purpose, use or application, and all other obligations or liabilities on the part of Janis, unless such other warranties, obligations or liabilities are expressly agreed to in writing by Janis.

  Statements made by any person, including representatives of Janis, which are inconsistent or in conflict with the terms of these warranties shall not be binding upon Janis unless reduced to writing by an authorized official of Janis.

  THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, PERFORMANCE, OR OTHERWISE. Neither Janis nor any of its subsidiaries or affiliates shall be held liable for incidental, consequential or other damages (including lost profit, lost data, or downtime costs) arising out of the use or inability to use the product, whether based in warranty, contract, tort or other legal theory, regardless of whether or not Janis has been advised of the possibility of such damages. Janis is not an expert in the customer's technical field and therefore does not warrant the suitability of its products for the applications selected by the customer. Janis accepts no responsibility for misuse, misapplication or unauthorized modification of its products. Use of the Product is entirely at Purchaser’s risk.

• Window Material Warranty Policy

  In order to meet the diverse needs of the optical community, Janis offers a full selection of window materials on our optical cryostats. Each window material has unique optical and physical properties. Some are more robust, easier to seal under vacuum, and more mechanically and chemically stable for use as windows in our systems than others.
  
  Janis Research offers a full one (1) year warranty on all Quartz, Sapphire, and wrapped Mylar windows. All other materials are guaranteed to be leak tight at the time of shipment but carry no additional warranty. If a window of some other material should fail within one (1) year from the date of shipment, Janis will perform the labor to replace the window free of charge (in accordance with our standard warranty terms). However, the customer shall bear the cost of the replacement window material itself.

• Privacy Policy Statement

  This is the web site of Janis Research Company, Inc.
  
  Our postal address is
  2 Jewel Drive
  Wilmington, MA 01887-3350 USA
  
  We can be reached via e-mail at sales@janis.com or you can reach us by telephone at +1 978 657-8750.
  
  For each visitor to our Web page, our Web server automatically recognizes the consumer's browser (where possible).
  
  We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations.
  
  The information we collect is used to improve the content of our Web page and used by us to contact consumers for sales purposes.
  
  With respect to cookies: We do not set any cookies.
  
  If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
  
  If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
  
  With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
  
  From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
  
  Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at the above address, calling us at the above telephone number, or writing us at the above address.
  
  Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them.
  
  Consumers can access this information by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
  
  Upon request we offer visitors the ability to have inaccuracies corrected in contact information.
  
  Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
  
  If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.