Limited Warranty Statement
What products are covered?
The Janis Research Co. LLC (Janis) limited warranty covers defects in material or workmanship in new products manufactured by Janis (the “Product” or “Products”). It applies to all Products for which a purchase order has been received by Janis on or after July 1, 2012; Products purchased prior to July 1, 2012 are covered by the warranty policy in effect on the date the purchase order was received. The warranty applies only to those Products sold directly by Janis, or through an authorized Janis representative, distributor or original equipment manufacturer (OEM). The warranty extends only to the original Purchaser, and is not transferable or assignable.
What is the warranty period?
The Janis limited warranty is three years (36 months) from:
Repairs that have been paid for by the Purchaser (for example after the original limited warranty has expired) will be covered by the Janis warranty for one year (12 months) from the date of shipment of the repaired Product from Janis. The one year warranty applies only to the part(s) for which repair was purchased, not to any other part of the repaired Product.
Any other warranty duration or condition must be specified by Janis in writing in a quotation or expressly approved by Janis in writing.
What products are not covered?
Other warranty exclusions Excluded from this warranty are any Products that fail due to accidental damage, abuse, neglect, mechanical shock, electrostatic discharge, wear and tear, heat or humidity, unapproved component modifications, incorrect assembly or installation (unless installation service was provided by Janis or Janis authorized personnel), misuse or other operation contrary to the instructions in the user manual, operation exceeding rated specifications, natural disasters such as flood, fire, wind, or earthquake. This warranty does not cover consequential damages, incidental damages, and costs related to removal and installation at the Purchaser facility.
How do you make a warranty claim?
The Purchaser must contact Janis or the authorized Janis representative, distributor, or original equipment manufacturer (OEM) within the warranty period. The Purchaser should include name, address, phone number, email address, and product serial number, along with a description of the problem. Products are not to be returned to Janis without receiving prior authorization and a Return Merchandise Authorization (RMA). Once the RMA has been received, the Product must be properly packaged in its original packaging (or packaging that provides the Product with protection equivalent to the original packaging). The Product should be shipped freight prepaid to Janis, with the RMA clearly marked on the outside of the packaging.
What will Janis do?
Upon receipt of the Product, Janis will evaluate the Product to determine whether the failure is due to a factory defect in materials or workmanship. If found defective, Janis will either repair or replace the Product (at its sole discretion) without charge for materials, labor, or return freight charges to the Purchaser. Replacement for the Product may include either new parts or equivalent in performance to new parts. Replacement or repaired parts, or replacement Product, will be warranted for the unexpired portion of the original warranty or for 90 days (whichever is greater).
In the case of a returned Product in which no fault is found, the Purchaser will be responsible for all costs associated with the evaluation and testing of the Product, as well as the return packaging and freight charges.
The foregoing warranties are expressly in lieu of and exclude all other expressed or implied warranties, including but not limited to warranties of merchantability and of fitness for particular purpose, use or application, and all other obligations or liabilities on the part of Janis, unless such other warranties, obligations or liabilities are expressly agreed to in writing by Janis.
Statements made by any person, including representatives of Janis, which are inconsistent or in conflict with the terms of these warranties shall not be binding upon Janis unless reduced to writing by an authorized official of Janis.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, PERFORMANCE, OR OTHERWISE. Neither Janis nor any of its subsidiaries or affiliates shall be held liable for incidental, consequential or other damages (including lost profit, lost data, or downtime costs) arising out of the use or inability to use the product, whether based in warranty, contract, tort or other legal theory, regardless of whether or not Janis has been advised of the possibility of such damages. Janis is not an expert in the customer's technical field and therefore does not warrant the suitability of its products for the applications selected by the customer. Janis accepts no responsibility for misuse, misapplication or unauthorized modification of its products. Use of the Product is entirely at Purchaser’s risk.
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